Upon completion of this module, you will be able to

• Describe effective verbal and non-verbal communication strategies for security professionals
• Identify and demonstrate methods of communication which are free from bias, discrimination, or harassment
• Identify strategies for effective verbal and non-verbal communication in situations where communication barriers exist
• Explain and demonstrate verbal and non-verbal communication skills when interacting with individuals who show signs of being
  • uncooperative
  • violent
  • impaired
• Identify and develop strategies to control your personal triggers in situations of conflict or anxiety
• Conduct an effective interview